TERMS & CONDITIONS

This document serves as the Terms and Conditions for accessing and using the website www.firoza.in ("Website"). It is an electronic record generated by a computer system and does not require physical or digital signatures. These Terms and Conditions are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011.

The Website is owned and operated by Firoza Designs Private Limited ("Company"). By using the Website, you agree to accept these Terms and Conditions in full. If you disagree with any part of these Terms and Conditions, you must not use the Website. Please note that FIROZA reserves the right to change these Terms and Conditions without any obligation to inform you. It is your responsibility to regularly review them. All rights, including copyright, pertaining to this Website and its contents, are owned by or licensed to FIROZA. Any unauthorized use, including copying or storing of the Website or its contents in whole or in part, is prohibited without prior permission from FIROZA.

PRICING

The prices of the products listed on the Website are subject to change without prior notice. These prices can vary from piece to piece and over time, depending on the price of raw materials during production. It's important to note that gold, silver, and precious stones are commodities, and their market prices are subject to fluctuations beyond our control. In some cases, a piece may be sold and later recreated at a different price, reflecting the market value of the raw materials used. This change in price does not necessarily indicate an increase in our mark-up; rather, it aligns with the prevailing market conditions for the raw materials.

FIROZA is committed to providing a convenient shopping experience, excellent service, and a wide selection of exciting products at competitive prices. In addition to selling merchandise through our own website, FIROZA also sells products through various third-party e-commerce companies via their portals. It's important to note that the products and prices offered on each platform may differ. While some products may be available exclusively on the FIROZA website, other platforms may have their unique offerings.

Furthermore, promotional offers, such as coupons and additional discounts, may be specific to each platform and cannot be used interchangeably. Therefore, offers available on one platform may not be applicable or redeemable on other third-party e-commerce portals.

We strive to provide a seamless shopping experience across all platforms while respecting the specific terms and conditions of each platform. We recommend reviewing the relevant platform's policies and offerings to ensure clarity and to take advantage of the benefits available on each platform.

ONLINE PAYMENTS

At FIROZA, all payments made on the Website are securely processed through our payment gateway partner. We accept most major credit and debit cards, including Visa, MasterCard, and American Express. These payments are facilitated through trusted platforms such as PayPal and CC Avenue.

In addition to card payments, we may consider accepting bank transfers upon special request. However, this is subject to our sole discretion, and you can contact our customer care team for further assistance and inquiries regarding this payment method.

Our goal is to ensure a smooth and reliable shopping experience for our customers. Therefore, we make efforts to confirm the availability of the ordered item(s) and their shipping details before processing your payment transaction. If, for any reason, we are unable to fulfill your order, you will be notified via email.

We prioritize transparency and aim to provide clear communication throughout the ordering process to ensure a satisfactory shopping experience for all our customers.

ORDERS

All the products and information displayed on the Website should be considered an invitation to offer. When you place an order to purchase a product, it constitutes your offer, which is subject to the Terms and Conditions outlined herein. FIROZA reserves the right to accept or reject your offer, either in part or in full. Our acceptance of your order occurs upon the dispatch of the product(s) you have ordered. Please note that the dispatch of the products may occur at different times. In such cases, the portion of the order that has been dispatched will be considered accepted, while the remaining portion will remain on offer to us. We reserve the right to accept or reject the balance of the order accordingly.

PRODUCTS

While we have made every effort to display the colors of our products as accurately as possible on the Website, please be aware that the actual colors you see may vary depending on your monitor. Therefore, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product upon delivery. Additionally, as all our products are handcrafted, there may be slight variations in the actual product received. The packaging of the product may also vary from the packaging displayed on the Website.

All products are subject to availability. We reserve the right to limit the quantity of products.

DISCOUNTS AND PROMOTIONS

During a sale, the availability of products is subject to the stock available with FIROZA. The duration of the sale is at the sole discretion of FIROZA, and we reserve the right to extend or terminate the sale without prior notice. Please note that FIROZA may remove, change, or add products to the sale, and the discounted prices may also be subject to change, all at our sole discretion.

If you wish to return or exchange any products purchased during the sale, the return and exchange policy applicable at the time of purchase will govern the process. Please refer to the specific return and exchange policy for further details on eligibility, conditions, and procedures for returns and exchanges.

PRIVACY POLICY

FIROZA understands the importance of your personal information and is committed to ensuring its security. We collect and use your information for the following purposes:

Internal record keeping: We may maintain a record of your information for administrative purposes, including order processing, customer support, and internal analysis.

Improving our products and services: We may use the information you provide to understand your preferences and enhance our product offerings and services. This helps us tailor our products and website to better meet your needs.

Promotional communications: With your consent, we may periodically send promotional emails about new products, special offers, or other information that we believe may be of interest to you. We use the email address you have provided to deliver these communications. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions included in the emails.

Market research: We may contact you for market research purposes to gather feedback and insights that help us improve our products, services, and overall customer experience. This may involve contacting you via email, phone, fax, or mail.

Security is a top priority for us. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect online. These measures are in place to prevent unauthorized access, disclosure, or any form of misuse.

Please note that while we take reasonable steps to protect your information, no data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your information, but we strive to maintain industry-standard practices to ensure its protection.

For more details on how we handle your personal information, please refer to our privacy policy or contact our customer care team.

TRADEMARK

FIROZA and its affiliates own the trademarks associated with our brand, and their use is strictly prohibited without our written permission. These trademarks include the FIROZA name, logo, graphics, page headers, button icons, scripts, and service names related to FIROZA products and programs. They are protected by Indian and international trademark laws.

Unauthorized use of our trademarks may infringe upon our intellectual property rights and is subject to legal action. If you would like to use our trademarks or seek permission for their use, please contact us to obtain the necessary authorization.

Please note that any trademarks, logos, or brand names of third parties mentioned or displayed on our website are the property of their respective owners.

EXTENT OF LIABILITY

We strive to provide accurate and reliable information on our website, but we make no representations or warranties of any kind, whether expressed or implied, regarding the website, its content, or the information available on or through it. All content and information are provided "as is," with all faults.

To the extent permitted by applicable laws, neither FIROZA nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors, and assigns of each, will be liable for any damages arising out of or related to the use of this website or any other website linked to it. This includes direct, indirect, consequential, special, punitive, or other damages that you or others may suffer, as well as damages for lost profits, business interruption, loss of data or information, or any other loss, even if we have been notified in advance of the potential for such damages.

Please note that this limitation of liability applies within the boundaries permitted by applicable laws. Some jurisdictions may not allow the exclusion or limitation of certain types of damages, so the above limitations or exclusions may not apply to you.

It is important to use this website and any linked websites responsibly and exercise caution in accessing and using the information provided.