RETURN & EXCHANGE

FIROZA has a hassle-free 7-day return policy for all purchases (post receiving the parcel). However, please note that this return policy applies only to domestic orders and does not apply to international orders, which are non-refundable.

In case of a return, shipping charges will be deducted from the refund amount, except in the case of defective or damaged goods in transit. To qualify for a return, the item must be unused and in its original condition and packaging, with all tags still attached.

For the return process, customers are required to email FIROZA at support@firoza.in, and the company will arrange for the pickup of the return item. The customer simply needs to hand over the package to the delivery executive. After receiving the returned product, FIROZA will issue a refund or send an exchange item within 7 days.

However, please note that returns and exchanges are subject to certain restrictions. Firstly, items should be unused and have the original tags intact. Additionally, items that are broken or have oxidized due to negligence or failure to follow care instructions cannot be returned.

Regarding the refund process, after FIROZA receives the returned package, their Quality Assurance Department will verify the condition and authenticity of the returned item(s). A refund or credit (for exchanges) will be issued within 7 business days to the banking account details shared by the customer with FIROZA.

It's important to note that any custom duties or charges associated with the return or exchange process will be borne by the customer.